Frequently Asked Questions

Our clinic is conveniently situated in Ciudad Juarez, Mexico, right at the border with El Paso, TX, offering easy access for our patients.

Cross the Santa Fe International Bridge from El Paso into Ciudad Juarez. Follow Av. Insurgentes south for approximately 10 minutes. We offer complimentary shuttle service from the border for scheduled appointments. Please contact us 24 hours in advance to arrange pickup.

Yes, we offer free, secure parking for all patients and visitors. Our parking lot is monitored 24/7 and is directly adjacent to our main facility entrance.

The clinic is approximately 9.4 miles / 20 minutes from the nearest border crossing.

Please arrive 30 minutes before your scheduled appointment to complete any necessary paperwork and allow time for our staff to prepare. For first-time patients, we recommend arriving 45 minutes early.

Please bring a valid photo ID (passport or driver's license), any relevant medical records, current medication list, insurance information if applicable, and your appointment confirmation. For international patients, a passport is required.

It is preferable to do so, as they provide a better perspective and comprehensive background of your case. If you do not have them with you, you can request them at the front desk. We will need specific information such as the hospital name, patient name, date of birth, date of consultation, and email address if available, to facilitate the request.

You are welcome to bring companions with you as you prefer. Please inform us in advance so that we can accommodate them and ensure you all have the space and service you need. You can provide us with this information when booking your room and making your reservation.

We understand that planning travel can be a daunting task, and we are committed to making this process as smooth as possible for you. Our dedicated team is here to assist you with all your travel arrangements, ensuring that every detail is taken care of. From booking flights to organizing transportation to our clinic, we've got you covered. Please don't hesitate to reach out for personalized assistance.

The most convenient airport for your arrival is "El Paso International Airport," which is approximately 8.2 miles or a 22-minute drive from our clinic.

Reservations can be made by calling our clinic at 1-800-520-0360 ext. 400 or emailing us at information@goodsamaritanmx.com. Our friendly team is available to assist you from 9 AM to 5 PM.

You can reach out to our caring reservations team by calling 1-800-520-0360 ext. 400, or by emailing us at information@goodsamaritanmx.com. We are dedicated to making your experience as seamless and comforting as possible.

We provide a shuttle service from the airport to our clinic for your convenience. For detailed directions and to coordinate your pickup, please reach out to our driver coordinator at 1-800-520-0360 ext. 400 or ext. 418. We're dedicated to making your journey as smooth and comfortable as possible.

We will help you arrange transportation back home, including airport transfers and travel coordination. Please inform our staff of your departure details in advance.

Our facility offers private treatment rooms, comfortable waiting areas with complimentary Wi-Fi, refreshment stations, wheelchair accessibility throughout, translation services for English and Spanish speakers, and a patient resource center.

Yes, our entire facility is fully wheelchair accessible with ramps, elevators, accessible restrooms, and wide hallways. We also have wheelchairs available for patient use if needed.

Yes, we encourage family members to accompany patients. Our treatment rooms accommodate one family member or companion. For certain procedures, we may ask companions to wait in our comfortable family waiting area.

Absolutely! We provide meal services featuring a diverse selection of healthy and nutritious options, carefully curated to accommodate various dietary preferences and requirements. Whether you have specific dietary restrictions or preferences, our meals are designed to meet your needs, ensuring you enjoy a satisfying and nourishing dining experience during your stay with us.

We provide laundry services for our guests through giving access to self-service washing machines and dryers. You can request assistance from our maintenance team for help if needed.

Absolutely! We provide complimentary Wi-Fi throughout the clinic, ensuring you stay connected during your visit. Each TV is also equipped to enhance your comfort and enjoyment.

Each room is equipped with a TV that offers access to popular streaming services such as HBO, Netflix, and YouTube, allowing you to enjoy a wide range of entertainment options during your stay.

While we don't provide on-site accommodation, we have partnerships with nearby hotels that offer special rates for our patients. We can arrange accommodation and provide recommendations based on your needs and budget.

The average duration of stay varies depending on the personalized treatment plan and procedures, typically ranging from 10 to 15 days, ensuring our patients can safely return home.

We provide meal services featuring a diverse selection of healthy and nutritious options, carefully curated to accommodate various dietary preferences and requirements. Whether you have specific dietary restrictions or preferences, our meals are designed to meet your needs, ensuring you enjoy a satisfying and nourishing dining experience during your stay with us.

Upon your arrival, please check in at the front desk. Our staff will be there to assist you with filling out necessary forms, addressing any questions you may have, and guiding you through the next steps of your visit.

Your first consultation will be scheduled upon your arrival, and we offer extended consultation hours from 6 AM to 6 PM. Our front desk staff will provide you with the necessary details.

It is always beneficial to conduct new laboratory tests so that we can assess any changes. In some cases, special studies may be required, and having your most recent results helps us provide you with the best care and accurate diagnosis.

We accept various insurance plans and can provide detailed invoices for reimbursement purposes. Many U.S. insurance companies offer out-of-network coverage for treatments in Mexico. We recommend contacting your insurance provider beforehand to verify coverage details.

We accept cash (USD and MXN), all major credit cards (Visa, MasterCard, American Express), debit cards, wire transfers, and Zelle payments. Payment plans are available for extended treatment programs. Please discuss payment options with our billing department.

We offer a complimentary 15-minute phone consultation to discuss your health concerns and determine if our services are right for you. In-person initial consultations are charged at our standard consultation rate, which is credited toward your treatment if you proceed.

Integrative Medicine integrates conventional medical treatments with alternative therapies to comprehensively address each individual's well-being. This holistic approach is designed to enhance overall wellness and promote long-term health. We practice Integrative Medicine to provide comprehensive care that considers all aspects of a person's health: physical, emotional, and mental. We aim to optimize health outcomes, enhance quality of life, and promote the well-being for our patients.

Yes, we provide a variety of natural therapies such as herbal medicine, nutrition therapy, and other wholistic approaches. While we emphasize natural treatments, we carefully assess and ensure they are effective for your needs, balancing them with other appropriate medical interventions when necessary.

We specialize in treating a wide range of chronic diseases including hiatal hernia, cancer, atherosclerosis, Epstein-Barr virus, Lyme disease, infertility, and many others. Our approach combines conventional medical treatments with integrative therapies to address each condition comprehensively and promote overall wellness.

Our doctors will recommend therapies tailored to your individual health needs during your initial consultation, ensuring you receive the best possible care to facilitate an appropriate recovery process. Your treatment will be complemented with therapies designed specifically for you.

Therapies are scheduled day by day rather than at specific hours. Our recommendation is to complete most of your therapies during the morning, allowing you to relax in the afternoon and enjoy a restful night. Medications and treatments follow a personalized schedule based on medical recommendations and vary from patient to patient.

Yes, comprehensive follow-up care is an essential part of our treatment approach. We provide detailed aftercare instructions, schedule follow-up appointments, offer telemedicine consultations for out-of-town patients, and remain available for questions via phone or email.

We offer a comprehensive treatment plan for you to continue at home, which includes medications, detailed instructions, and access to your medical records as necessary. For ongoing support and to address any questions you may have, you can have phone consultations and follow-ups with one of our doctors by calling 1-800-520-0360 ext. 408 between 6 AM and 6 PM. Please be aware that this service is exclusively available to our patients.

You can request copies of your medical records at any time. We provide a complete treatment summary upon completion of your program. Records can be sent securely via email, picked up in person, or mailed to your address. There is no fee for the first copy of your records.

If you find yourself needing medication, please contact our clinic immediately. We can assist you by arranging a consultation with your doctor and shipping the necessary medication to your location promptly, ensuring uninterrupted continuation of your treatment plan.

Your doctor will recommend follow-up visits based on your personalized treatment plan. Regular check-ins are important to assess your progress and determine the optimal timing for your next visit. Typically, we recommend check-ups every 6 months to a year, including booster treatments as needed. Our focus on preventive medicine supports overall health maintenance and well-being.